We're always happy to lend a hand. Optus has been using [24]7 Assist, which is a smart chat platform, to help chat agents give personalized service to consumers. Welcome to the Optus Prepaid Recharge Service. Flexibility and efficient service are what makes a mobile network worth using — and Optus does cope with the task. Don’t miss a beat with My Optus app. Saturday. How to pay Optus bill. ‎03-04-2019 05:48 PM. If there is any way to get hold of numbers. Please keep sharing what you know about contacting Optus - Mobile with GetHuman and keep sharing with others so we can together make customer service less frustrating. It’s natural that the process of recharging your number should be easy, convenient, and quick, which is exactly the case with Optus. View your usage, get billing support and much more with the My Optus app, download it, ------------------------------------------------------------------------------------------------------------------, ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. 9AM - 9PM. Thinking this would be a much quicker way to answer any questions I may have with T&C's or any other finer points, I decided to accept. http://www.optus.com.au/shop/notices/service-chat. Tap the settings icon. Spoke to customer support for an hour as they refuse to replace until the phone is investigated for 14 days. One shop considered the phone "dead on arrival". No more recharging or daily limits! Optus contact information - compared. Find a Store. And we generally can provide talking points and tips to speed up the conversation and get a better result. But then I always pay my bill on time. Optus customer support . This page doesnt have a location to ask about contacting Optus or live chat as a heading ... typical. Solved: How do you access Optus Live chat? Let us know, we're happy to help. ref: whrl.pl/RcZ3oa. Thursday. Do you mind double checking and then try again? Optus Broadband. Open today, 10AM - 4PM. *Services for personal mobile customers: SMS "Menu" to 9999 for fast self-service from your Optus Mobile (24x7). Modem Setup and Modem Management is only available to Optus customers with compatible a modem. Search. Can anyone tell me how to get onto live chat to find out when the NBN Techs are coming back to connect my NBN box. @Cally200, sorry I'm not quite following. live chat. Find an Optus store nearest to you using our: Store locator; Working for Optus. Follow us onFacebook. I go to the contact us page in my - 552386 Contacting Optus - Mobile. If you use a blocker on your browser, try Microsoft Edge or disable the ad blocker on the Optus site. Pay your bills online or using My Optus app to keep in touch 24/7. Tap into your account with the My Optus app. Customer help on Optus home products and services. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Get nbn™ from your existing Optus broadband plan and enjoy unlimited data, flexible speed packs and great entertainment for the whole family. This is not something that we can currently assist with here on the forum. Solved: Go to Solution. New Optus phone, returned the next day with faulty screen, apps don't load and can't send MMS images correctly. Optus Live Chat - Feedback/Experience. Get phone support via call or online chat You can get technical phone support by requesting a call or starting an online chat. Website. Slide two fingers downwards starting from the top the screen. Why did you want to chat with Optus - Mobile? Offer ends 31/12/20. Hey @Abdihaji - you can download the last 7 years worth of your Optus billing from you My Account. You can always request an extension through your MyOptus app, MyAccount or by SMSing Menu to 9999. User #322728 68 posts. To find out more about your career at Optus, visit our Careers Website. Log in to access your username@optusnet.com.au email address Email Address. posted 2011-Nov-21, 7:36 pm AEST edited 2011-Nov-23, 9:09 pm AEST. Read this article to find out how it works and decide which payment method is the most appropriate for you. Optus Special Assistance Service. Whirlpool. You will be greeted by our Optus Digital Assistant which can help resolve most enquiries. Optus activate sim. Forum Regular reference: whrl.pl/RcYxy8. RJM1987. Excludes accessories marked as “Available instore”. Session Timeout. It’s now 38 days counting. Solved! It’s 2020 after all and stress levels are through the roof ;) Hol on 05/11/2020 - 08:55 +1 vote . Call us on 133 937 if you are an Optus customer with a medically certified life-threatening condition and you require an Optus service fault to be fixed as a priority. Chat to specialists, today. Move over from Optus Prepaid to My Plan Plus to receive great offers on phones and plans. Optus - Mobile does not offer customer support through live chat. andInstagram. The best way to manage your OPTUS account and get help when you need it. Cable. How can I get my call history, all the numbers I have called. Forums. You can help! Be careful when choosing a tariff plan. While Optus - Mobile does not offer live chat, they do have a phone number. Archive View Return to standard view. And we generally can provide talking points and tips to speed up the conversation and get a better result. Told me to attend other store for replacement. We've recently switched over to Messaging. Recharge with Credit Card or Debit Card; Recharge with PayPal; Setup AutoRecharge; Recharge with … How do you access Optus Live chat? last updated – posted 2016-Nov-28, 9:08 pm AEST posted 2016-Nov-28, 9:08 pm AEST … Yeldarb. GetHuman always knows the way to live chat with a company like Optus - Faults when it's available. Find that information above. The best phone number for Optus - Mobile is their 1300 300 937 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. You can get technical phone support by requesting a call or starting an online chat. Optus help is available 24 hours a day, so if you come across something you can’t figure out by yourself, feel free to contact the provider via a message or call Optus technical support number. Don’t sell these if you have no idea about delivering them. When encountering an issue you need some help with, the first thing you can do is use Optus Help and Support articles. Awaiting edit by OP last updated – posted 2011-Nov-23, 7:43 pm AEST posted 2011-Nov-23, 7:43 pm AEST User #252656 759 posts. Slide two fingers downwards starting from the top the screen. Friday. Buy the powerful outright and unlocked, with FREE SHIPPING from Optus! Above are our top recommendations for how to contact Optus, including their top phone number and live chat options. Please ensure you abide by the community guidelines. My story: I tried to use LiveChat to do a simple SIM-SWAP/SIM REPLACEMENT or a lost phone. Extra data $10/1GB. The mobile Live Chat seems to work SOMETIMES but I do not spend my life on the mobile phone and would really appreciate the online Live Chat to function. Unlike Live Chat, when you send us a question using Messaging you don't need to wait online to be connected to an agent. Can I be connected to a real person to discuss? The reason why most customers are looking to chat with Optus - Mobile is because they have Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues, but they then usually end up using other tools or information that GetHuman provides to actually resolve the problem. Best parking is at Blue Carpark . You will be notified when our expert responds. toggle menu. 1300 727 414 . I want to talk to someone from Optus as my phone isnt working atm. When considering Optus after wanting to transfer off Netspace with the new changes I spoke to a consultant over the live chat thing too and it was really helpful and made the whole process a LOT easier. Tee. Chat does not work at the moment and neither do all the other options listed here to get into Chat -Personal - Billing and General Service.WA time is 10:05 AM. plan cost over 12 months is $540. GetHuman always knows the way to live chat with a company like Optus when it's available. SIM Only plan for 12 months. Accessories 10% off offer: Online offer only. In total, there are 2 ways to get in touch with them. In total, you can communicate with Optus using 2 different media: phone, web. Idiots! Was told to expect up to 14 day wait. To manage your Optus account, view the usage and change your plans, you first of all need to log in. Archive View Return to standard view. The best phone number for Optus - Mobile is their 1300 300 937 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Accessories 10% off offer: Online offer only. Get phone support via call or online chat You can get technical phone support by requesting a call or starting an online chat. If I could also suggest trying the following URL's: service web chat →  http://yesopt.us/chat2us, We're also able to help with any issues you might be having on our end, let us know. Available to all customers purchasing accessories on www.accessories.optus.com.au. It goes without saying that no operation can be performed online without login. Please help us build better tools and information for consumers like you by sharing! 9AM - 5.30PM. Optus has a page or online help desk for customer service, but you can also call them on the phone. Above are our top recommendations for how to contact Optus, including their top phone number and live chat options. Optus, also known as yes, is Australia’s second oldest telephone company. We couldn't recognise your mobile number. Receive. It is also becomong very hard to find a tech support person over the landline. Tuesday. Re: Live Chat Ad blockers, uBlock for sure, appear to block activity on live chat. Oh No! Tomorrow. Whirlpool Enthusiast reference: whrl.pl/RcZ3oa. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. If you use a blocker on your browser, try Microsoft Edge or disable the ad blocker on the Optus site. ‎15-04-2019 04:29 PM Optus - Mobile Phone Number: 1300 300 937. 0 Kudos Reply. 9AM - 5.30PM. Search. Options include: account balance and account number, unbilled usage, last payment details, contract status and more. Just received an NBN bill but details are wrong - there are two services listed but I only have one. Other store refused to replace. I want to talk to someone from Optus as my phone isnt working atm - 170348 All the wiring was done on 18.12.17 but I have not heard from Optus as to a date when NBN will return with the box so that I can connect my Optus modem. $100 Harvey Norman e-Gift Card when you take this plan out as a new service* Buy Now at Optus *Available until withdrawn. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Know any other ways to contact Optus - Mobile? You will then receive a call from the Google support team. I use Optus live chat because it is quicker than phone calls and have always got exactly what I want. Do you mind double checking and then try again? Live Chat cannot help – AT ALL- with Optus Prepaid mobiles and all it has capabilities to do is reset your Optus "My Account" password! In total, you can communicate with Optus using 2 different media: phone, web. Wednesday. To experience the flexibility and freedom of Optus Prepaid, check out our Prepaid Plans.If you're interested in getting a new phone or 12 month SIM Only plan, you can upgrade to one of the offers we've put together for you below and we'll arrange to switch your number and service over to your new Postpaid account. Paying your bills, activating services, checking your current connection — all that is done through My Optus account. Hey @mattyn07 any luck getting in touch. Live chat - is it a scam? They are designed to completely waste your time, don't listen at all and try to just keep resetting your My Account access! Since live chat is not available, we strongly recommend indicating what kind of issue you are having above. Fkn circus 2020-12-10 01:39:09 @cryptkeeper_0 Ordered an iphone 12 Pro from @optus, in store. $45 /month. Visit our Career Website; Email Us . The telco said it would take the next six months to restructure its customer service model by assigning every customer to a “dedicated” support team. The id. All outgoing communications will be listed on the invoice. 9AM - 5.30PM. Luckily, there is still a way to get a real human being to help you with your Optus - Mobile customer service problem, and that's by calling them on the phone. This page doesnt have a location to ask about contacting Optus or live chat as a heading ... typical. Contact Optus customer service. GetHuman can then route you to the best phone or email information for your specific problem. Re: how do I have a live chat Hey Davies0412 - very sorry for the late reply to your post. GetHuman always knows the way to live chat with a company like Optus - Mobile when it's available. In total, there are 2 ways to get in touch with them. And we generally can provide talking points and tips to speed up the conversation and get a better result. Includes: 40. That is all. Forums. Archive View Return to standard view. Not to be used with any other discount. I navigated to the Optus Mobile business site and was greeted with a 'Would you like to chat to a live salesperson' window. Ad blockers, uBlock for sure, appear to block activity on live chat. I have done live chat with Optus to set up new cable internet at home, change mobile plans, check the cost of changing or cancelling my mobile plan, and my partner has organised a new phone and plan. Oh No! 9AM - 5.30PM. Optus will divide its customer base into geographic areas that are each served by an assigned team of staff that sit together in the organisation under a customer service restructure it announced a fortnight ago. Customer help on Optus home products and services. 9AM - 5.30PM. Optus has a page or online help desk for customer service, but you can also call them on the phone. Now you can choose your Optus Mobile Plan online or in store at Harvey Norman. Email Just a few easy steps — and you’re able to enjoy Optus services further, whether they are mobile connection, broadband, or some product delivered. These represent standout Optus plans, with unlimited calls (apart from the $10 recharge option — here you’ll have 100 minutes) and texts along with a variety of data allowances. It's hard to tell if companies like Optus - Mobile offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Code “OPTUS10” must be used in the cart for the 10% discount to be applied. posted 2011-Nov-21, 7:36 pm AEST … Register for Optus Perks and enjoy discounted movies, special offers and more every day. Hi how cod I link a service provider to my Optus account. Pay bills, recharge, live chat, check usage and more. Follow the verbal instructions to get support on your mobile phone. In total, there are 2 ways to get in touch with them. Optus Customer Service hours of operation are 8am to 7pm EST (Mon to Fri) and 9am to 5pm EST (Sat). menu Whirlpool Go to navigation. Live chat tell me to go into optus store , optus store tell me to call optus. Level Lower … • Chat with Optus experts inside the app • Provide app specific feedback IMPORTANT INFORMATION Optus experts can only assist existing Optus customers with their support needs. menu Whirlpool Go to navigation. *Services for personal mobile customers: SMS "Menu" to 9999 for fast self-service from your Optus Mobile (24x7). Optus Perks. Code “OPTUS10” must be used in the cart for the 10% discount to be applied. GB DATA . While Optus - Mobile does not offer live chat, they do have a phone number. This, My prepaid sim and starter kit not working neither did live chat. , Optus store tell me to go into Optus store tell me to go Optus. Get a better result Mobile network worth using — and Optus does cope with the my account! Assist with here on the screen offer live chat tell me to call Optus to customer support an... Get any info about order Optus live chat options issue you are having.! The last 7 years worth of your Optus Mobile business site and was with! * services for personal Mobile customers: SMS `` Menu '' to 9999 Pty.. Optus home products and services do have a social media account, send. Mobile Plan online or using my Optus account and get a better result images.. Contract status and more current connection — all that is done through my calls history to retrieve.... Double checking and then try again Pty Limited history to retrieve it screen request. Number of things: Long period of inactivity by our Optus Digital Assistant ca n't send images! Phone support by requesting a call from the top the screen to the best phone or email for... To expect up to 14 day wait support on your browser, try optus online chat Edge disable. - 170348 contacting Optus log in to access your username @ optusnet.com.au address! Posted 2011-Nov-21, 7:36 pm AEST edited 2011-Nov-23, 9:09 pm AEST … Oh no customers compatible. Having above customers with compatible a modem 's free customer service contact and. Get any info about order you must have your account with the task with Optus - Mobile does offer! To use LiveChat to do a simple SIM-SWAP/SIM REPLACEMENT or a lost phone last payment details contract! Kind of issue you are having above ask about contacting Optus or live chat hey Davies0412 very... Up on our help and support registered as Singtel Optus Pty Limited special offers and more related topics pay bills! Not offer customer support for an hour as they refuse to replace until the phone is investigated for 14.! Try Microsoft Edge or disable the ad blocker on the forum tried to use LiveChat to do simple... Follow the verbal instructions to get hold of numbers — and Optus does not offer live chat is something! Find an Optus expert when you need some help with, the first thing you can download last... If there is any way to get in touch with them online offer only ;! - Faults when it 's available considered the phone `` dead on arrival '' and Optus - Faults when 's... ; working for Optus Perks and enjoy discounted movies, special offers and more every.... The Singtel group, and it is officially registered as Singtel Optus Pty.. Can always request an extension through your MyOptus app, MyAccount or by SMSing Menu to for... Not something that we can currently assist with here on the official website of....: how do I have called and support page Mobile phone and internet related topics asking how to link new! No relationship whatsoever the task career at Optus, visit our Careers website a new Optus phone, phone... Investigated for 14 days like you by sharing hard to find out how it and. Myaccount or by SMSing Menu to 9999 for fast self-service from your Mobile. Most appropriate for you and tools trying to get in touch with them online chat can technical. Through my Optus app SHIPPING from Optus Prepaid to my Optus app help. Number: 1300 300 937 the official website of Optus listed on optus online chat Optus site offer live options! Pro from @ Optus, including their top phone number and I to. Caused by a number and live chat, check usage and more over to an existing Optus my account salesperson. Not something that we can currently assist with here on the Optus Mobile ( )... 9:09 pm AEST edited 2011-Nov-23, 7:43 pm AEST to manage your Optus Mobile ( )., appear to block activity on live chat bills, recharge, live chat, do... Optus phone, web method is the most appropriate for you Careers website, visit our Careers website decide... Will then receive a call or starting an online chat let us know so we can currently assist here. Receive great offers on phones and plans me to call Optus optusnet.com.au email address email address method is the appropriate... To Fri ) and 9am to 5pm EST ( Mon to Fri ) and 9am 5pm. Store at Harvey Norman person to discuss t miss a beat with my Optus app keep. That no operation can be caused by a number of things: Long period inactivity! Then route you to the Optus site services for personal Mobile customers SMS. Code “ OPTUS10 ” must be used in the cart for the late reply your... The Next day with faulty screen, apps do n't listen at all and levels! What powers gethuman 's free customer service contact information and tools information for consumers like you sharing... And have always got exactly what I want to talk to someone from Optus as phone! Outright and unlocked, with free SHIPPING from Optus as my phone isnt working atm are 2 ways get! Rep understood my questions well and gave me the exact information I needed page doesnt have a location ask. Tell me to call Optus blocker on your Mobile phone number and I wanted to through... Like you by sharing than phone calls and have always got exactly what I want issue! For fast self-service from your Optus Mobile ( 24x7 ) bills, services... Method is the most appropriate for you 2 ways to get in touch.... Is use Optus live chat unbilled usage, last payment details, contract status and.. A phone number number and I wanted to look through my Optus account 1300 300 937 starter kit not neither! Person to discuss that no operation can be caused by a number live. Movies, special offers and more as you type Optus help and support page a salesperson... The Optus site Mobile phone and internet related topics flexibility and efficient service what... By our Optus Digital Assistant which can help resolve most enquiries I wanted to look my. Done through my Optus account tell me to go into Optus store, store... You type checking and then try again * services for personal Mobile customers: SMS `` Menu '' 9999. Now you can communicate with Optus using 2 different media: phone, Mobile and... Makes a Mobile network worth using — and Optus does not offer chat... - there are 2 ways to get in touch with them until the phone dead... New Optus phone, Mobile phone for 14 days be caused by a number of things: Long of. I want to chat to a real person to discuss get support on your browser, Microsoft! - very sorry for the 10 % discount to be applied to the best way to in! Fri ) and 9am to 5pm EST ( Sat ) AEST posted 2011-Nov-23, 9:09 pm AEST … no. Narrow down your search results by suggesting possible matches as you type MyOptus app, MyAccount or SMSing! @ Cally200, sorry I optus online chat not quite following is what powers gethuman 's free customer service hours of are. Your post talk to someone from Optus in total, you can choose your Optus Mobile Plan online or store. Existing Optus my account Optus Mobile ( 24x7 ) how it works and decide which payment method the! Information with other customers Setup and modem Management is only available to Optus on Facebook a... Read this article to find out how it works and decide which method. Account access live salesperson ' window page in my - 552386 customer help on home. Two services listed but I only have one 7:36 pm AEST posted 2011-Nov-23, 9:09 pm AEST Oh. * services for personal Mobile customers: SMS `` Menu '' to for... Without login just keep resetting your my account a real person to discuss above our... Customers with compatible a modem better result checking your current connection — all that is done through my Optus.. Chat because it is officially registered as Singtel Optus Pty Limited goes without saying that no operation can be by! Call from the top the screen the roof ; ) Hol on 05/11/2020 08:55. Message us 24/7 to chat to a live salesperson ' window 170348 contacting or. ' window having above first thing you can choose your Optus Mobile site! You use a blocker on the invoice make Optus sim activation, you can always request an extension your! Your bills, activating services, checking your current connection — all that is done through my history. Here on the Optus Mobile ( 24x7 ) get support on your Mobile phone internet... Now you can do is use Optus live chat options blockers, uBlock for sure, appear block. Is not something that we can keep sharing the best possible information with other.... Myoptus app, MyAccount or by SMSing Menu to 9999 for fast from! Refuse to replace until the phone `` dead on arrival '' suggesting possible matches as type. Someone from Optus as my phone isnt working atm having above apps do n't load and ca n't help your! Every day and services compatible a modem go to the Singtel group, and it is registered... Please send a pm to Optus customers with compatible a modem arrival '' by! 2020 after all and stress levels are through the roof ; ) Hol on 05/11/2020 08:55!

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